Product Returns


You have 7 business working days to return an item from the date you received it, please ensure that the item you are returning is in good condition with no scratch, dirty, marked, damaged or abused.

How do I return my goods?

If you wish to return an item(s), please send an email to with receipt.

Please pack the item(s) and send it back to us at:

Factory Master Sdn Bhd

No. 21 & 23, Lorong Sultan Muhammed 25A,

Bandar Sultan Suleiman, Taman IKS PKNS,

Port Klang, Selangor, Malaysia.

Once we received the return item(s),we will process your request within 5 working days. Email notification will sent you once the credit had been issued. For payment, we will refund cash by transferring it to your bank account with a deduction of administrative fee RM 50 or 2% of the total amount.

Order Information

Product Information & Reason for Return